OBIEE 11g: Unable To Start The Presentation Server Component
(Doc ID 2364720.1)
Last updated on OCTOBER 18, 2019
Applies to:Business Intelligence Server Enterprise Edition - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
You are trying to start/restart the presentation server component (might be as part of the process to refresh the GUIDs) but it takes a long time to start and you see this error in the sawlogn.log:
[<timestamp>] [OBIPS] [WARNING:16]  [saw.security.odbcuserpopulationimpl.getbisystemconnection] [ecid: 0002Ikgm404Fw00Fzzw0w00000RJ000000,0:38] [tid: 61] Unable to get a system user connection to BI Server (attempt m of 500). Sleeping for 4 seconds before trying again.[[
Also, at the same time this error is seen on the nqcluster.log:
[<timestamp>] [OracleBIClusterControllerComponent] [NOTIFICATION:1]   [ecid: ] [tid: babfa700]  An attempt to establish a connection with Oracle BI Server <server>:<port> (monitor port <monitor_port>) failed.
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