BIACM: Reset External Storage Files Option Giving Error

(Doc ID 2366529.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Business Intelligence Applications Consumer - Version 11.1.1.10.1 and later
Information in this document applies to any platform.

Symptoms

In BIACM menu options When selecting 'Reset External Storage Files' gives following error:

Error in BIACM UI:
- Unexpected exception caught: oracle.apps.bi.configmngr.common.SCMJboError, msg=[BIACM0156] Error deleting files from External Storage.
- Error deleting files from External Storage.
- [BIACM0186] = Cause: Unknown. Action: Contact your help desk or system Administrator.
- [BIACM0156] Error deleting files from External Storage. Action: Contact your help desk or system Administrator.

Error found in BIACM log:
[2018-02-06T11:21:21.189-05:00] [bi_server1] [ERROR] [] [oracle.apps.bi.configmngr.service.core.coreAMImpl] [tid: 8337] [userId: weblogic] [ecid: 7c3ef1a291c4269b:-381d1c1e:160d6580854:-8000-000000000061167a,0] [APP: oracle.biacm] Unable to delete files from External Storage due to UCM URL being empty]

Changes

NA

Cause

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