Refreshing Of Planning Database Twice or More Causes Planning To Crash and Create JRockit Dump File

(Doc ID 2374407.1)

Last updated on JUNE 26, 2018

Applies to:

Hyperion Planning - Version 11.1.2.4.007 and later
Information in this document applies to any platform.

Symptoms

When Using Planning 11.1.2.4.007.

 

Refreshing of Planning Essbase Database twice (or more) causes planning service to crash and Jrockit to create dump files.

ERRORS in JRockit Dump file (location is Oracle\Middleware\user_projects\domains\EPMSystem) :

Error Message: Illegal memory access. [54]
Exception Rec: EXCEPTION_ACCESS_VIOLATION (00000000c0000005) at
0x000000006E1F7290 - memory at 0x000000006B1C0017 could not be read.


METHOD in JRockit dump file that confirm it is an issue with Essbase RTC, if following dll has asterix next to it:

* \Oracle\Middleware\EPMSystem11R1\common\EssbaseRTC-64\11.1.2.0\bin\ESSOTLSU.dll

Changes

 

Cause

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