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Refreshing Of Planning Database Twice or More Causes Planning To Crash and Create JRockit Dump File (Doc ID 2374407.1)

Last updated on JULY 17, 2019

Applies to:

Hyperion Planning - Version 11.1.2.4.000 to 11.1.2.4.008 [Release 11.1]
Information in this document applies to any platform.

Symptoms

When Using Planning 11.1.2.4.000 through .008:

Refreshing of Planning Essbase Database twice (or more) causes planning service to crash and Jrockit to create dump files.

ERRORS in JRockit Dump file (location is Oracle\Middleware\user_projects\domains\EPMSystem) :

Error Message: Illegal memory access. [54]
Exception Rec: EXCEPTION_ACCESS_VIOLATION (00000000c0000005) at
0x000000006E1F7290 - memory at 0x000000006B1C0017 could not be read.


METHOD in JRockit dump file that confirm it is an issue with Essbase RTC, if following dll has asterix next to it:

* \Oracle\Middleware\EPMSystem11R1\common\EssbaseRTC-64\11.1.2.0\bin\ESSOTLSU.dll

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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