Error When Opening Attachments In Account Reconciliation Management (ARM): "Usage error for UtilPagedTempBuffer: offset can not be negative"

(Doc ID 2381484.1)

Last updated on APRIL 06, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.250 and later
Information in this document applies to any platform.

Symptoms

You've logged into ARM and are trying to open a Microsoft Word or Excel document attached to a reconciliation or transaction, but either a blank dialog box appears or an error message is thrown.  The error in the logs is as follows:

"[2018-03-14T18:16:55.680-04:00] [FinancialClose0] [ERROR] [] [oracle.apps.epm.arm.ui] [tid: 11] [userId: ARM_Preparer] [ecid: 00ilVo49RBSCKuK_yTDCiW07021o000OkB,0:1] [APP: ACCOUNTRECONCILIATION#11.1.2.0] [SRC_CLASS: oracle.apps.epm.fcm.common.ui.core.common.utils.CommonUtils] [SRC_METHOD: sendBlobToOutputStream] [FMWGEN][SQLServer JDBC Driver]Usage error for UtilPagedTempBuffer: offset can not be negative.[[
java.io.IOException: [FMWGEN][SQLServer JDBC Driver]Usage error for UtilPagedTempBuffer: offset can not be negative.
at weblogic.jdbc.sqlserverbase.dde.read(Unknown Source)..."

Changes

You recently upgraded your JDBC driver to version 5.x per Knowledge article 1539004.1: "Thread Holding Lock On Weblogic/jdbc/common/internal/GenericConnectionPool Never Releases It"

Cause

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