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E-Mail Notifications Are Not Received From Account Reconciliation Manager (ARM) (Doc ID 2390123.1)

Last updated on APRIL 24, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.3.000 to 11.1.2.4.103 [Release 11.1]
Information in this document applies to any platform.

Symptoms

You've configured ARM such that users are supposed to receive e-mail notifications, but e-mails are not being sent.  These users have no issue when signing into ARM.  When you look up the affected users in the Enterprise Manager console, an error is thrown: "No User found matching the criteria".  Native users are not impacted, only external users.

Changes

 

Cause

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