Unable To Send Email From HFM Process Control

(Doc ID 2398303.1)

Last updated on MAY 16, 2018

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.4.000 version, Configuration/Administration

ACTUAL BEHAVIOR
---------------
User has configured smtp server for HFM in order to send emails during phase promotion as per admin guide but the email is not sent.

EXPECTED BEHAVIOR
-----------------------
Email sent on execution

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Checked all the setting:
1. Configure SMTP: Correct settings and email Id

2. Checked the telnet your SMTP Server for response: Working correctly

3. User Set up and check Scenario Support Process Management - A and checking HSS whether it is configured for Email configuration

3. Verify email from Task Flow

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive the email after phase submission

Changes

 

Cause

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