Unable To Send Email From HFM Process Control
(Doc ID 2398303.1)
Last updated on MARCH 08, 2024
Applies to:
Hyperion Financial Management - Version 11.1.2.4.000 to 11.1.2.4.210 [Release 11.1]Information in this document applies to any platform.
Symptoms
On : 11.1.2.4.000 version, Configuration/Administration
ACTUAL BEHAVIOR
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User has configured smtp server for HFM in order to send emails during phase promotion as per admin guide but the email is not sent.
EXPECTED BEHAVIOR
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Email sent on execution
STEPS
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The issue can be reproduced at will with the following steps:
Checked all the setting:
1. Configure SMTP: Correct settings and email Id
2. Checked the telnet your SMTP Server for response: Working correctly
3. User Set up and check Scenario Support Process Management - A and checking HSS whether it is configured for Email configuration
3. Verify email from Task Flow
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot receive the email after phase submission
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |