Oracle Hyperion Strategic Finance (HSF) Unable to see HSF server in Smartview when using a Shared Connection

(Doc ID 2400234.1)

Last updated on JUNE 19, 2018

Applies to:

Hyperion Strategic Finance - Version 11.1.2.4.000 and later
Information in this document applies to any platform.
March 2016

Symptoms

When connecting to smartview using a shared connection - the HSF server does not show up in the connection box. When connecting directly via private provider it shows up as it should. Unable to login to the private provider successfully and see all entities.

Good = http://ServerName:8900/StrategicPlanning/Smartview

Bad = http://ServerName/workspace/SmartViewProviders (route around load balancer) or https://bidhyp/workspace/SmartViewProviders (load balancer connection)

Cause

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