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Users Unable To Load Data Via FDM To HFM (Doc ID 2403657.1)

Last updated on MAY 31, 2018

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.2.3.200 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.200 version, Product Usage

Users unable to load data via FDM to HFM getting the below error,

ERROR
-----------------------
EPMCSS-00389

CSSAuthenticationException e: EPMCSS-00389: Failed to authenticate user admin from user directory MSAD. User account locked. [LDAP: error code 49 - 80090308]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to FDM and run the Import, validate, and Export steps from Work flow.
2. Import, validate steps are successful but the export step fails.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load the data.

Changes

 

Cause

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