EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials

(Doc ID 2412331.1)

Last updated on JUNE 19, 2018

Applies to:

Hyperion Strategic Finance - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
Hyperion Strategic Finance does not recognize the new MSAD server that has been configured successfully in Shared Services Console. Users can connect to Shared Services in the new MSAD domain, which means MSAD is working properly.

Symptoms

A new MSAD domain has been created and configured in Shared Services.

Certificates have been imported to all required servers and locations.

Hyperion Strategic Financne is not recognizing the new MSAD domain and therefore users cannot connect to Hyperion Strategic Finance.  Reverting back to the old MSAD domain allows users to connect to HSF.

Changes

 A new MSAD domain has been set up and configured in Shared Services.  Users are able to connect to Shared Services pointing to the new MSAD server but no HSF Users can.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms