How To Set a 'FROM:' Email Address When Bursting Batches in Financial Reporting (FR)
(Doc ID 2415086.1)
Last updated on SEPTEMBER 26, 2018
Applies to:Hyperion BI+ - Version 18.104.22.168.000 and later
Information in this document applies to any platform.
When you must have a non-personal email address as the "FROM:" address for Batches you are Bursting using Financial Reporting (FR). The "From:" email address will be the person who submits the Batches for Bursting. The requirement is to have that email address be a system address, not from an individual so the reports in the Batches come from a team email address so if the individual who submitted the batches is unavailable someone else on the team can respond to replies from executive/board individuals who have questions about reports.
This is the usual solution:
Configure the mail server as outlined in this document:
Specifically Chapter 6 - Configuring EPM System Products in a New Deployment -> EPM System Configurator Task Reference -> Foundation Configuration Tasks -> Configure Common Settings
This will work for some batches, but not all.
You may have also tried Doc ID 2024914.1 without complete success because it works only for Native Users. If that KM satisfied your needs, you will not need to use this one. Doing this will override the steps in that KM which is batch-specific. This solution is server-wide. so must be made on all FR servers in a cluster. When Bursting Batches Doc ID 2024914.1 will not meet the needs of a site-wide policy requiring a From: address being the same for all Bursted Batches.
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