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OBIEE 12c : Setup of Mail Server Changed In Fusion Middleware Control But the Agent May Fail to Run As It Is Still Picking Up Old SMTP Server (Doc ID 2447843.1)

Last updated on OCTOBER 11, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On : Oracle Business Intelligence Enterprise Edition 12c


Updated mail server in Fusion Middleware Control (http://hostname:9500/em):

But agents are still failing to email dashboard reports with error :

[nQSError: 75027] Failed to open connection to SMTP Server (host <hostname>; port <port>).

AgentID: /users/weblogic/<ID>

Exceeded number of SMTP delivery retries.

When checked the scheduler log it is still trying to mail on old mail server which doesn't exist anymore.

Old mail server was already deleted from Fusion Middleware Control.

Changes

 Changed mail server setting in Fusion Middleware Control.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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