My Oracle Support Banner

OBIEE 12c : Setup of Mail Server Changed In Fusion Middleware Control But the Agent May Fail to Run As It Is Still Picking Up Old SMTP Server (Doc ID 2447843.1)

Last updated on MAY 16, 2021

Applies to:

Business Intelligence Server Enterprise Edition - Version and later
Information in this document applies to any platform.


On : Oracle Business Intelligence Enterprise Edition 12c

Updated mail server in Fusion Middleware Control (http://<HOSTNAME>:<9500>/em):

But agents are still failing to email dashboard reports with error :

[nQSError: 75027] Failed to open connection to SMTP Server (host <hostname>; port <port>).

AgentID: /users/weblogic/<ID>

Exceeded number of SMTP delivery retries.

When checked the scheduler log it is still trying to mail on old mail server which doesn't exist anymore.

Old mail server was already deleted from Fusion Middleware Control.


 Changed mail server setting in Fusion Middleware Control.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.