OBIEE 12c : Setup of Mail Server Changed In Fusion Middleware Control But the Agent May Fail to Run As It Is Still Picking Up Old SMTP Server (Doc ID 2447843.1)

Last updated on MAY 17, 2023

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

On : Oracle Business Intelligence Enterprise Edition 12c

Updated mail server in Fusion Middleware Control (http://<HOSTNAME>:<9500>/em):

Login to Enterprise Manager Fusion Middleware Control
One can see icon on top left corner called " TARGET NAVIGATION "
Click " TARGET NAVIGATION " and the path is : Target Navigation >Business Intelligence Instance>configuration > mail

But agents are still failing to email dashboard reports with error :

[nQSError: 75027] Failed to open connection to SMTP Server (host <hostname>; port <port>).

AgentID: /users/weblogic/<ID>

Exceeded number of SMTP delivery retries.

When checked the scheduler log it is still trying to mail on old mail server which doesn't exist anymore.

Old mail server was already deleted from Fusion Middleware Control.

Changed mail server setting in Fusion Middleware Control.

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In this Document

Symptoms

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