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BDD: Cannot Reset Password If Captcha Does Not Render Image (Doc ID 2486641.1)

Last updated on OCTOBER 10, 2019

Applies to:

Oracle Big Data Discovery - Version 1.3.0.0.0 to 1.4.0.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

BDD 1.3.0 to 1.4.0

When users try to reset their password by selecting the "Forgot my password" link, it gives them a page to enter their username and below the username field is an image that has a lettering that is always not readable. Captcha is not rendering the Imagae.
This image is suppose to have letters or digits that is expected to be entered in a field below it for verification.


 Related issue happens when the Administrator tries to change the password, in which case no captcha is needed but it fails with:

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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