"There was an error processing your download" when exporting Entire Dashboard to Excel and Header/Footer contains Html. (Doc ID 2489948.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

When a user attempted to export an Entire Dashboard which has basic HTML present in Footer/Header and the 'Contains HTML markup' checkbox is flagged.

The following error occurs:

There was an error processing your download. Please check with your administrator

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In this Document

Symptoms

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