Unable To View Financial Reporting (FR) Report In PDF Format While Multiple Sessions Of Workspace Are Open (Doc ID 2515747.1)

Last updated on JANUARY 13, 2022

Applies to:

Symptoms

You're unable to view an FR report in PDF format, if there are multiple sessions of Workspace opened.

For example, if a user has two sessions of Workspace opened, he/she is only able to view a report in PDF format in the first session. The second session will not render the report in PDF properly, and the user will simply see a blank screen. The same report will render without issue in HTML format.

NOTE: This may only affect customers who are using Citrix with users who are opening multiple Citrix sessions to EPM Workspace/FR.

Changes

Citrix Microsoft Windows servers are patched with critical Microsoft updates as noted in the Cause section below.

Cause

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