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OBIEE 12c on Exalytics: OBI Server Components Crashes Frequently When Running Reports (Doc ID 2518784.1)

Last updated on MAY 22, 2020

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.181016 and later
Business Intelligence Server Enterprise Edition - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12g]
Information in this document applies to any platform.

Symptoms

When attempting to run any reports, both new or upgraded, the following error occurs.

ERROR
-----------------------
OBIS1 core dumps and crashes.

Around the time of the issue see the following in the obis1-diagnostic.log:


[2019-03-07T09:09:32.861-05:00] [OBIS] [NOTIFICATION:1] [] [] [ecid: <ECID>,0] [sik: ssi] [tid: <TID>] Loading metadata for JavaDS Host: https://<servername>.com:<port>/obiee/javads. Use SQL over HTTP: False. Use Password Auth: False
[2019-03-07T09:09:32.886-05:00] [OBIS] [ERROR:1] [] [] [ecid: <ECID>,0] [sik: ssi] [tid: <TID>] Error 404--Not Found [[
file: server/Utility/JavaIntegration/Src/SUJIJavaHostService.cpp; line: 1183

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade to 12.2.1.4 from 12.2.1.3.
2. Attempt to create a new report and run it.
3. Or run an existing report.
4. OBIS1 core dumps and crashes.


Cause

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In this Document
Symptoms
Cause
Solution
References


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