My Oracle Support Banner

OBIEE 12c/ BIP 12c: Oracle BI 12c Configuration Assistant for Oracle BI start fails with error (%ORACLE_HOME%\bi\bin\config.cmd), "Java Platform SE Binary Has Stopped Working" (Doc ID 2519952.1)

Last updated on AUGUST 27, 2021

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.3.0 and later
Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.181016 to 12.2.1.4.181016 [Release 12g]
BI Publisher (formerly XML Publisher) - Version 12.2 to 12.2 [Release 12.2]
Information in this document applies to any platform.

Symptoms

 starting of the Oracle BI 12c Configuration Assistant for Oracle BI throws error:

"Java Platform SE Binary Has Stopped Working"

Trying to install a new version of Oracle BI 12c (12.2.1.3.0). However, running the Configuration Assistant for Oracle BI (%ORACLE_HOME%\bi\bin\config.cmd), "Java Platform SE Binary Has Stopped Working" error happens. The Configuration Assistant for Oracle BI never opens so that one can configure Oracle BI.  Can't start Oracle BI 12c (12.2.1.3.0) Configuration Assistant.

Additionally, there were no install.log created as Wizard never opened up.

Tried by installing Java 131 and 171 and the issue still persists.

Tried reinstalling WebLogic & Oracle BI and tried to run Oracle BI Configuration Assistant again and it failed, with the same JAVA error seen previously.

Changes

 Trying to run OBIEE 12c Configuration Assistant to have OBIEE installed 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
  
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.