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Error "GsmNotFound" When Doing LCM Backup Process (Doc ID 2530925.1)

Last updated on JUNE 18, 2021

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

When attempting to do the LCM backup procedure that has been working for many months, it fails and the following error is seen in the LCM log.


ERROR
-----------------------
Migrating artifacts from Reporting and Analysis/Reporting and Analysis to /<LCM_Export_Path>/RnA-Reporting and Analysis

GsmNotFound
com.brio.one.services.globalservicemanager.GSMException: GsmNotFound
at com.brio.one.services.globalservicemanager.GSMFactory.getGSM(Unknown Source)
at com.brio.one.client.ClientFactory.(Unknown Source)
at com.brio.one.client.ClientFactory.(Unknown Source)
...............


The GSM had started up correctly. There were no errors in the GSM log.


Doing netstat -an | grep LISTEN
showed that port 6800 was listening

Cause

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In this Document
Symptoms
Cause
Solution
References


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