Approvals Email Notification is Not Sent When User Promotes Planning Unit
(Doc ID 2534652.1)
Last updated on SEPTEMBER 30, 2022
Applies to:Hyperion Planning - Version 184.108.40.206.000 and later
Information in this document applies to any platform.
The Planning Unit is owned by a group. When a member of the group promotes or performs other actions on the Planning Unit a notification email should be sent. However no users are receiving an email. The application owner verified email notification is enabled and users have enabled approval notifications in their preferences.
Exception in Planning_WebApp.log
com.hyperion.planning.HspPMEmailGenerator] [SRC_METHOD: changeEventOccured] An error occurred sending email notification for planning unit xyz
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