My Oracle Support Banner Not able to login into EM after upgrade (Doc ID 2540977.1)

Last updated on JULY 24, 2023

Applies to:

Business Intelligence Server Enterprise Edition - Version and later
Business Intelligence Suite Enterprise Edition - Version to [Release 12g]
Oracle Analytics Server - Version 2022 ( to 2022 ( [Release 22]
Information in this document applies to any platform.


Trying to upgrade from OBIEE 12.2.1.X to into a new ORACLE_HOME.

The upgrade completed without error and all servers started. EM, Console, and Analytics were up and could be logged into.

The instance was stopped and 12.2.1.X ORACLE_HOME was renamed. Then the instance was restarted.

Users were able to log into Analytics and Console but not EM:

Error 404--Not Found

In Console - Deployments, EM was not started.
Manually starting EM return error:
[MW_HOME]/user_projects/applications/bi/em.ear (The system cannot find the file specified) with : [MW_HOME]/user_projects/applications/bi/em.ear

In the OS, the folder
[MW_HOME]/user_projects/applications/bi was recreated but empty.



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