My Oracle Support Banner

HFM Java Service Not Starting Error: "An unexpected error has occurred. Message: EPMCSS-00301: Failed to authenticate user. Invalid credentials" (Doc ID 2541079.1)

Last updated on MAY 20, 2019

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 to 11.1.2.4.208 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Oracle Hyperion Financial Management - Java Server service will not Run (or stay running)

The following error message is noted in : oracle-epm-fm-hsx-server.log

An unexpected error has occurred. Message: EPMCSS-00333: Failed to authenticate user xxxx

OR

An unexpected error has occurred. Message: EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.[[

EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.

 

Changes

Restart of EPM / HFM Services.

Change of the Native Admin User ID to something different than originally configured at time of installation.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.