My Oracle Support Banner

Unable To Connect To MSAD In Shared Services Error "Exception while building asynchronous group cache for user directory. EPMCSS-00107: Failed to refresh group cache." (Doc ID 2549311.1)

Last updated on JANUARY 16, 2020

Applies to:

Hyperion BI+ - Version 11.1.2.4.006 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.4.006 version


Unable to connect to MSAD in Shared Services and don't see any MSAD users. Can only see users created in native directory and they are the only ones that can login to the system.

When attempting to reconfigure MSAD (which has been working for several years), receive the errors indicated in the attached log.

 


ERROR
-----------------------
[APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: run] Exception while building asynchronous group cache for user directory. EPMCSS-00107: Failed to refresh group cache. Some of configured user directories not initialized [tgdot]. Verify user directory configuration.. Verify Shared Services security user directory configuration..


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.