Unable To Connect To MSAD In Shared Services Error "Exception while building asynchronous group cache for user directory. EPMCSS-00107: Failed to refresh group cache."
(Doc ID 2549311.1)
Last updated on FEBRUARY 17, 2023
Applies to:
Hyperion BI+ - Version 11.1.2.4.006 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.2.4.006 version
Unable to connect to MSAD in Shared Services and don't see any MSAD users. Can only see users created in native directory and they are the only ones that can login to the system.
When attempting to reconfigure MSAD (which has been working for several years), receive the errors indicated in the attached log.
ERROR
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[APP: SHAREDSERVICES#11.1.2.0] [SRC_CLASS: com.hyperion.css.cache.CacheThread] [SRC_METHOD: run] Exception while building asynchronous group cache for user directory. EPMCSS-00107: Failed to refresh group cache. Some of configured user directories not initialized [tgdot]. Verify user directory configuration.. Verify Shared Services security user directory configuration..
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |