My Oracle Support Banner

Receiving an Error When Logging into Workspace: "You could Not Be Authenticated. Please Check The Name And Password And Try Again." (Doc ID 2552091.1)

Last updated on APRIL 10, 2024

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Oracle SOA Suite - Version 11.1.1.1.0 and later
Weblogic - Version 8.1 and later
Hyperion Financial Data Quality Management, Enterprise Edition - Version 11.1.2.4.000 and later
Hyperion Financial Close Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

A newly provisioned administrator is signing into Workspace for the first time, but an error is thrown: "You could Not Be Authenticated. Please Check The Name And Password And Try Again."  In the Workspace.log file, this error might also be seen: "Log on failed: error while checking user preferences."

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.