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Essbase: Essbase Administration Services Crashes When Opening Outline or Calc Script. JRockit Dump Showing Error Message:"Illegal memory access. [54]" and "exception in X:\Oracle\Middleware\EPMSystem11R1\products\Essbase\eas\server\bin\OutlineJni.dll " (Doc ID 2562081.1)

Last updated on APRIL 02, 2021

Applies to:

Hyperion Essbase Administration Services - Version 11.1.2.4.025 and later
Microsoft Windows x64 (64-bit)

Symptoms

Essbase Administration Services is crashing intermittently when opening calculation scripts or outline.

The X:\Oracle\Middleware\user_projects\domains\EPMSystem\JRockit.nnn.dump file shows exception on OutlineJni.dll:

===== BEGIN DUMP =============================================================
JRockit dump produced ...

    **************************************************************************
    *  If you see this dump, please go to                                    *
    *  http://download.oracle.com/docs/cd/E15289_01/go2troubleshooting.html  *
    *  for troubleshooting information.                                      *
    **************************************************************************

Additional information is available in:
  X:\Oracle\Middleware\user_projects\domains\EPMSystem\jrockit.352.dump
  X:\Oracle\Middleware\user_projects\domains\EPMSystem\jrockit.352.mdmp

Error Message: Illegal memory access. [54]
Exception Rec: EXCEPTION_ACCESS_VIOLATION (00000000c0000005) at 0x00007FFD2D26BD78 - memory at 0x000000006B675B71 could not be read.

...
Loaded modules:
(* denotes the module where the exception occured)
0000000140000000-0000000140210fff  X:\Oracle\Middleware\user_projects\domains\EPMSystem\bin\HyS9eas_epmsystem2.exe
00007ffd3e520000-00007ffd3e6ccfff  C:\Windows\SYSTEM32\ntdll.dll
....
00007ffd37dc0000-00007ffd37de6fff  X:\Oracle\Middleware\EPMSystem11R1\products\Essbase\eas\server\bin\EssCoreJni.dll
000000006d750000-000000006d755fff  X:\Oracle\Middleware\jrockit_160_37\jre\bin\rmi.dll
00007ffd2d240000-00007ffd2d288fff *X:\Oracle\Middleware\EPMSystem11R1\products\Essbase\eas\server\bin\OutlineJni.dll
000000006d200000-000000006d35dfff  X:\Oracle\Middleware\jrockit_160_37\jre\bin\dbghelp.dll

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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