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HFM Intercompany Reports Hang After Selecting OK. Reports Shown In Running Tasks As Scheduled Start (Doc ID 2577213.1)

Last updated on JANUARY 30, 2020

Applies to:

Hyperion Financial Management - Version 11.1.2.4.205 to 11.1.2.4.000 [Release 11.1]
Information in this document applies to any platform.

Symptoms

HFM Intercompany reports hang after selecting OK.  Reports shown in running tasks as Scheduled start

Stuck thread errors in HFM Weblogic logs:

#### <[ACTIVE] ExecuteThread: '12' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <[STUCK] ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "X,XXX" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: XXXXXXX ms

[

]", which is more than the configured time (StuckThreadMaxTime) of "1,200" seconds. Stack trace:
Thread-259 "[STUCK] ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'" <alive, in native, suspended, priority=1, DAEMON> {
jrockit.net.SocketNativeIO.readBytesPinned(SocketNativeIO.java:???)
  jrockit.net.SocketNativeIO.socketRead(SocketNativeIO.java:24)
  java.net.SocketInputStream.socketRead0(SocketInputStream.java:???)
  java.net.SocketInputStream.read(SocketInputStream.java:107)
  java.io.BufferedInputStream.fill(BufferedInputStream.java:189)
  java.io.BufferedInputStream.read1(BufferedInputStream.java:249)
  java.io.BufferedInputStream.read(BufferedInputStream.java:308)
  ^-- Holding lock: java.io.BufferedInputStream@330bf8ea[thin lock]
  org.apache.thrift.transport.TIOStreamTransport.read(TIOStreamTransport.java:122)
  org.apache.thrift.transport.TTransport.readAll(TTransport.java:81)
  org.apache.thrift.protocol.TCompactProtocol.readByte(TCompactProtocol.java:597)
  org.apache.thrift.protocol.TCompactProtocol.readMessageBegin(TCompactProtocol.java:470)
  oracle.epm.fm.thrift.protocol.TMultiplexedProtocol.readMessageBegin(TMultiplexedProtocol.java:120)
  org.apache.thrift.TServiceClient.receiveBase(TServiceClient.java:69)
  oracle.epm.fm.common.service.systemreports.SystemReportsHandlerService$Client.recv_startReport(SystemReportsHandlerService.java:99)
  oracle.epm.fm.common.service.systemreports.SystemReportsHandlerService$Client.startReport(SystemReportsHandlerService.java:85)
  oracle.epm.fm.domainobject.common.SystemReportsHelper.startReport(SystemReportsHelper.java:206)
  oracle.epm.fm.manager.systemreport.SystemReportManager.startReport(SystemReportManager.java:23)

 …

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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