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Unable To Access Shared Service Console , After Weblogic October Patch Is Applied (Doc ID 2613736.1)

Last updated on JANUARY 06, 2020

Applies to:

Hyperion BI+ - Version 11.1.2.4.711 and later
Information in this document applies to any platform.

Symptoms

Unable to access shared service console, Getting "The required application module 'cas.containers.tadpole' is not configured" error.

FoundationService0.log shows following error,
<BEA-101162> <User defined listener com.hyperion.lcm.web.common.LCMContextListener failed: java.lang.NullPointerException.
java.lang.NullPointerException
at com.hyperion.lcm.common.LCMLogger.isLoggable(LCMLogger.java:1128)
at com.hyperion.lcm.common.LCMLogger.log(LCMLogger.java:1172)
at com.hyperion.lcm.common.resource.ResourcesCache.cacheProductResourcesOnStartUp(ResourcesCache.java:139)
at com.hyperion.lcm.web.common.LCMContextListener.contextInitialized(LCMContextListener.java:38)
.....
<BEA-149231> <Unable to set the activation state to true for the application 'SHAREDSERVICES [Version=11.1.2.0]'.
weblogic.application.ModuleException:
at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1531)
at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:488)
at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)

Changes

Applied the WLS Patch Set Update (PSU) from October 2019. This issue is expected to continue going forward with the new PSUs.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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