My Oracle Support Banner

OBI 12c: Images In Dashboards Are Not Showing When Opening The Dashboard From An External Portal Using A Web Service (Doc ID 2622128.1)

Last updated on DECEMBER 18, 2019

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

You have implemented custom styles and skins following the "Deploying Using Shared Folders" approach as documented in the Fusion Middleware System Administrator's Guide for Oracle Business Intelligence Enterprise Edition -> Configuring and Managing Analyses and Dashboards -> Customizing the Oracle BI Web User Interface -> Modifying the User Interface Styles for Presentation Services -> Approach 2: Deploying Using Shared Folders

Additionally, you are opening a dashboard from an external portal using a web service.

When opening the OBIEE dashboard page using the web service call, authentication is successful but images are not shown (such as the logo, prompt images and any other image that the page should show). Buttons are shown as HTML links, instead.

The issue does not occur if the user authenticates directly coming through Analytics web page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.