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Hyperion Financial Management (HFM) Unable to Access Application in Distributed Environment, Error “An unexpected error has occurred. Check server log or contact your system administrator for more information” (Doc ID 2633965.1)

Last updated on FEBRUARY 05, 2020

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

HFM web server unable to communicate with HFM application server to create new application in newly installed environment.

HFM web tier log, Oracle-epm-fm.log, will contain errors like:

 

 [HFMWeb0] [NOTIFICATION] [] [oracle.FM.SESSION.oracle.epm.fm.common.session.Session] [tid: 126] [userId: admin] [ecid: ] [APP: FMADFWEB] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.epm.fm.common.session.Session] [SRC_METHOD: updateAllList] Cluster list is :[<CLUSTERNAME>]

[HFMWeb0] [NOTIFICATION] [] [oracle.FM.SESSION.oracle.epm.fm.common.session.Session] [tid: 126] [userId: admin] [ecid: ] [APP: FMADFWEB] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.epm.fm.common.session.Session] [SRC_METHOD: updateAllList] Server list is :[<SERVERNAME>]

[HFMWeb0] [NOTIFICATION] [] [oracle.FM.SESSION.oracle.epm.fm.common.session.Session] [tid: 126] [userId: admin] [ecid: ] [APP: FMADFWEB] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.epm.fm.common.session.Session] [SRC_METHOD: updateAllList] Preferred server set to : null

[HFMWeb0] [ERROR] [] [oracle.FM.SESSION.oracle.epm.fm.common.session.Session] [tid: 126] [userId: admin] [ecid: ] [APP: FMADFWEB] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.epm.fm.common.session.Session] [SRC_METHOD: updateAllList] Preferred server is null

 [HFMWeb0] [ERROR] [EPMHFM-65536] [oracle.FM.FMCOMMON.oracle.epm.fm.beans.appcreationwizard.AppCreationWizardBean] [tid: 126] [userId: admin] [ecid:] [APP: FMADFWEB] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SRC_CLASS: oracle.epm.fm.beans.appcreationwizard.AppCreationWizardBean] [SRC_METHOD: setUserProjectManagementList] An unexpected error has occurred.[[oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.adf.model.adapter.AdapterException, msg=DCA-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null
                at oracle.adf.model.adapter.DataControlFactoryImpl.createSession(DataControlFactoryImpl.java:228)
                at oracle.adf.model.binding.DCDataControlReference.getDataControl(DCDataControlReference.java:277)
                at oracle.adf.model.BindingContext.instantiateDataControl(BindingContext.java:1439)

 

Note that the List of servers in "Server list is:" will return correctly for the environment; however, the HFM web server attempts to use the NetBIOS name to connect even thought the HOST was configured to use Fully Qualified Damion Name.  Unless the HFM Web server can resolve that NetBIOS name to IP address a failure occurs.

Changes

 New installation

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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