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BI Component Obis1 Crashes Intermittely (Doc ID 2642152.1)

Last updated on APRIL 15, 2020

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.4.0 + version, Analytics

The BI component obis1 crashes intermittently

Followed all steps found in the troubleshooting document KM OBIEE 12c: How To Troubleshoot [nQSError: 73025] The Oracle BI Server is currently unavailable for queries. Please contact your System Administrator to report the failure (Doc ID 2425175.1) but the crashes persist.

The following errors are seen in the sawlog:
-----------------------
[2020-01-16T10:32:30+01:00] [OBIPS] [ERROR:16] [] [saw.soap.makesession] [ecid: c639ce38-3ca5-43ab-8acf-54fafec18836-0000000d,0:2760:72] [tid: 150980352] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Authentication error. Invalid session ID or session expired (session ID ending with '')
An error occurred during authentication. Try again later or contact your system administrator.
Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
 (HY000)
State: HY000. Code: 73025. [nQSError: 73025] The Oracle BI Server is currently unavailable for queries. Please contact your System Administrator to report the failure. (HY000)[[
File:soapservicesimpl.cpp
Line:208
Location:
  saw.soap.makesession
  saw.soap.sessionrequesthandler
  saw.SOAP
  saw.httpserver.request.soaprequest
  saw.rpc.server.responder
  saw.rpc.server
  saw.rpc.server.handleConnection
  saw.rpc.server.dispatch
  saw.threadpool.socketrpcserver
  saw.threads

Users are unable to login after this and the system needs to be restarted before users are able to access the system.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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