My Oracle Support Banner

OBIEE 12c: OBIPS crashes frequently, Faulting Module Name: DBGHELP.DLL (Doc ID 2643050.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.190716 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.4.190716 version, Analytics
OBIPS crashes frequently. Event viewer is showing an Application error and the Presentation Server is coming down.


ERROR
-----------------------
Faulting application name: sawserver.exe, version: 12.2.1.4, time stamp: 0x5d15df3b
Faulting module name: DBGHELP.DLL, version: 6.3.9600.17415, time stamp: 0x545040c1
Exception code: 0xc0000005
Fault offset: 0x00000000000d3e37
Faulting process id: 0x1994
Faulting application start time: 0x01d5c5590ed3c7e4
Faulting application path: <ORACLE_HOME>\bi\bifoundation\web\bin\sawserver.exe
Faulting module path: C:\windows\SYSTEM32\DBGHELP.DLL
Report Id: xx

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.