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OBIEE 12c - Multiple Crashes/Hang/Restarts And Users Cannot Login (Doc ID 2643178.1)

Last updated on FEBRUARY 27, 2020

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to enter login credentials to OBIEE, login just spins and does not open to the main web page.

A recycle of the system will allow access to OBIEE again.

ERROR
------------
See errors around the time of the issue indicating a loss of communication / connections, but not the cause.

[2019-11-30T05:51:13.568-05:00] [bi_server1] [NOTIFICATION] [OBI-SEC-00020] [oracle.bi.security.authentication] [tid: [ACTIVE].ExecuteThread: '54' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [<ECID>] [APP: bi-security-login] [partition-name: DOMAIN] [tenant-name: GLOBAL] [<DSID>] [SI-Key: ssi] The specified user credentials could not be authenticated.[[
javax.security.auth.login.LoginException: [Security:090938]Authentication failure: The specified user failed to log in. javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User specified user denied

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OBIEE becomes inaccessible.  
2. Users start spinning when running reports.
3. New users cannot login and just see spinning when trying to login.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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