[OBI-SEC-00500] Identity store provider error & [LDAP: error code 11 - Administrative Limit Exceeded Errors when trying to Edit Existing Agents.Also Hangs when try to create New Agent (Doc ID 2673384.1)

Last updated on AUGUST 12, 2020

Applies to:

Symptoms

After OBI BUNDLE PATCH 12.2.1.3.200414, or OBI BUNDLE PATCH 12.2.1.4.200414, or OBI BUNDLE PATCH 12.2.1.3.200114 or OBI BUNDLE PATCH 12.2.1.3.20014 unable to Create New or Edit Existing Agents

(bi_server1.out)
 <Warning> <oracle.igf.ovd> <IGF-00008> <Operations error: entity= op=search mesg=Administrative Limit Exceeded LDAP Error 11 : [LDAP: error code 11 - Administrative Limit Exceeded] >
 <Warning> <oracle.webservices.jaxws> <BEA-000000> <Exception while executing the business logic: [BISecurity] [oracle.bi.security.centaurus.SearchUsersAction::execute] [OBI-SEC-00500] Identity store provider error>

<Warning> <oracle.igf.ovd> <IGF-00008> <Operations error: entity= op=search mesg=Administrative Limit Exceeded LDAP Error 11 : [LDAP: error code 11 - Administrative Limit Exceeded] >
<Warning> <oracle.webservices.jaxws> <BEA-000000> <Exception while executing the business logic: [BISecurity] [oracle.bi.security.centaurus.SearchUsersAction::execute] [OBI-SEC-00500] Identity store provider error>
[OBIS] [ERROR:1] [] [] [ecid: xxxxxx:1:5] [sik: service1] [tid: xxxxxxx] [nQSError: 13057] Error From BI Security Service: [BISecurity] [oracle.bi.security.centaurus.SearchUsersAction::execute] [OBI-SEC-00500] Identity store provider error. [[

and
sawlog

[OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.getuser] [ecid: xxxxxxxxx,0:1] [tid: xxxxxx] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: KMcIntyre2] Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
(HY000)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS.
(HY000)
State: HY000. Code: 13057. [nQSError: 13057] Error From BI Security Service: [BISecurity] [oracle.bi.security.centaurus.SearchUsersAction::execute] [OBI-SEC-00500] Identity store provider error. (HY000)
SQL Issued: {call NQSGetUsers('NAME_PATTERN=KMcIntyre2*','DISPLAY_NAME','service1')}[[
File:odbcuserpoploaderimpl.cpp
Line:388
Location:
saw.security.odbcuserpopulationimpl.getuser
saw.security.userpopulationmanagerimpl.searchidentities
saw.httpserver.processrequest
saw.rpc.server.responder
saw.rpc.server
saw.rpc.server.handleConnection
saw.rpc.server.dispatch
saw.threadpool.socketrpcserver
saw.threads
HttpCommand: getUserPopulationAccounts
HttpArgs: SearchPattern='KMcIntyre2',_scid='QyWZJBRFSF-*u2XWEl9H',FindType='1',icharset='utf-8'
AuthProps: AuthSchema=SSO|IMPERSONATE=KMcIntyre2|NQ_SESSION.SERVICEINSTANCEKEY=service1|PWD=******|UID=systemuser|User=KMcIntyre2|GUID=KMcIntyre2

Cause

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