Hyperion Shared Services not working in Google Chrome and Microsoft Edge (Doc ID 2698535.1)

Last updated on MAY 17, 2023

Applies to:

Hyperion Financial Data Quality Management, Enterprise Edition - Version 11.1.2.4.220 and later
Hyperion Financial Management - Version 11.1.2.4.208 and later
Hyperion Planning - Version 11.1.2.4.009 and later
Oracle Hyperion Tax Provision - Version 11.1.2.4.202 and later
Hyperion BI+ - Version 11.1.2.4.825 and later
Information in this document applies to any platform.

Symptoms

From Shared Services Console, attempting the following tasks results in an "empty" grey screen or grey pop-up:

create new Native User

provision existing user

LCM import/export

Migration Status Report

Changes

EPM 11.1.2.4

Updates applied following Browser Support Added for Google Chrome and Microsoft Edge with EPM System Releases Beginning with Release 11.1.2.4

EPM 11.2

New installation or upgrade to 11.2.1

Cause

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