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OBIEE 12c: Parallel Download of Export To Excel By Same User Using Two Tabs On Multiple Reports Hangs (Doc ID 2699392.1)

Last updated on AUGUST 10, 2020

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.0.0 and later
Business Intelligence Suite Enterprise Edition - Version 12.2.1.0.0 and later
Oracle Exalytics Software - Version 2.0.0.1.0 and later
Information in this document applies to any platform.

Symptoms

When one users tries to export more than one dashboard/report to excel at the same time, the first export completes successfully where as the second export hangs showing "Processing Export To EXCEL 2007".

The hang occurs even when the same user tries to export different dashboards at the same time using different browser tabs.

However, the download is successful when user tries to export the dashboards/reports one at a time.

Below message is noted in Oracle BI Presentation Services log(Sawlog):

Screenshots:
On the first screenshot you can see on the first tab (by same user) the export to excel completes and on the second screenshot it is hung at  "Processing Export To EXCEL 2007"

 

Changes

 Upgraded from 11g to 12c

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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