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OBIEE 12c: Parallel Download of Export To Excel By Same User Using Two Tabs On Multiple Reports Hangs (Doc ID 2699392.1)

Last updated on APRIL 30, 2023

Applies to:

Business Intelligence Server Enterprise Edition - Version to [Release 12g]
Business Intelligence Suite Enterprise Edition - Version to [Release 12g]
Oracle Exalytics Software - Version to [Release 2.0]
Information in this document applies to any platform.


When one users tries to export more than one dashboard/report to excel at the same time, the first export completes successfully where as the second export hangs showing "Processing Export To EXCEL 2007".

The hang occurs even when the same user tries to export different dashboards at the same time using different browser tabs.

However, the download is successful when user tries to export the dashboards/reports one at a time.

Below message is noted in Oracle BI Presentation Services log(Sawlog):

On the first screenshot you can see on the first tab (by same user) the export to excel completes and on the second screenshot it is hung at  "Processing Export To EXCEL 2007"



 Upgraded from 11g to 12c


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