Crystal Ball: Crystal Ball Trial License Expires After Two Weeks and Cannot Switch to Purchased License (Doc ID 2699470.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Symptoms

The trial license does not have an expiration date but after 15 days, it will
say the license is expired. They need to uninstall and reinstall the system.
They are not able to switch to the purchased license.

When customer opens excel and clicks on Crystal Ball > Help > About, it shows
the trial license is in effect. When they open excel and click on Crystal
Ball > Help > Resources > Licensing > View Existing Licenses, they get the
following:

Even though there is no expiry date, after 15 days it will stop working and
say the trial license is expired.

Valid licenses:
Username: Username
Serial Number: XXXXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXXX
Version: 11.1
License for: entire machine
Features:
Start Date: N/A
Expiration Date: N/A
Expired: False
License Type: Permanent

Username: Crystal Ball Trial
Serial Number: XXXXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXXX
Version: 11.1
License for: single user
Features:
 EPM
 OPTIMIZATION
Start Date: N/A
Expiration Date: N/A
Expired: False
License Type: Trial
Duration: 15 day(s)

Changes

Cause

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