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OBIEE 12c: BI Server Is Frequently Crashing With Error SAGetSharedRequestKey (Doc ID 2699645.1)

Last updated on AUGUST 11, 2020

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.4.0 and later
Oracle Exalytics Software - Version 2.0.0.1.0 and later
Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading to 12.2.1.4,  the obis1 is frequently crashing and users are signed out of the session. Users would need to restart the services to get it working and after sometimes obis crashes again.
In the obis1.out log it is seen that the process was executing a query calling SAGetSharedRequestKey

 

This was working fine in OBIEE 12.2.1.2

Changes

 Upgraded to OBIEE 12.2.1.0

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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