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Analytics Login Failed With Error "Unable to Sign In..Service instance initialization failed" (Doc ID 2701912.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.1.170418 and later
Information in this document applies to any platform.

Symptoms

Analytics login failed with below error:

“Unable to Sign In..Service instance initialization failed.“

 Below error messages reported in the sawlogx.log file: 

 [OBIPS] [NOTIFICATION:1] [] [saw.catalog.serviceinstance.initialize] Instance Catalog Path: '/u01/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root'.[[
File:catalogimplbase.cpp
Line:571
Location:
saw.catalog.serviceinstance.initialize
saw.catalog.manager.createServiceInstanceCatalog
saw.catalog.manager.initServiceInstance
saw.subsystems.admin.initServiceInstance
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
]]
 [] [saw.catalog.impl.read]  Access denied: '/u01/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root.atr'
Permission denied[[
File:binaryfile.cpp
Line:974
Location:
saw.catalog.impl.read
saw.catalog.serviceinstance.readObject
saw.catalog.local.checkforcatalogupgrade
saw.catalog.serviceinstance.initialize
saw.catalog.manager.createServiceInstanceCatalog
saw.catalog.manager.initServiceInstance
saw.subsystems.admin.initServiceInstance
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
Path: /system/version
]]
[WARNING:1] [] [saw.catalog.impl.read] Error loading /u01/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root.atr[[
File:catalogimplbase.cpp
Line:1416
Location:
saw.catalog.impl.read
saw.catalog.serviceinstance.readObject
saw.catalog.local.checkforcatalogupgrade
saw.catalog.serviceinstance.initialize
saw.catalog.manager.createServiceInstanceCatalog
saw.catalog.manager.initServiceInstance
saw.subsystems.admin.initServiceInstance
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
Path: /system/version
]]
[ERROR:16] [] [saw.catalog.serviceinstance.readObject] Error outside of Presentation Catalog occurred.[[
File:serviceinstancecatalog.cpp
Line:879
Location:
saw.catalog.serviceinstance.readObject
saw.catalog.local.checkforcatalogupgrade
saw.catalog.serviceinstance.initialize
saw.catalog.manager.createServiceInstanceCatalog
saw.catalog.manager.initServiceInstance
saw.subsystems.admin.initServiceInstance
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
Path: /system/version
]]
[OBIPS] [ERROR:1] [] [saw.catalog.local.checkforcatalogupgrade] Could not find the catalog version file[[
File:localwebcatalog.cpp

Cause

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In this Document
Symptoms
Cause
Solution
References


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