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Hyperion Planning: Delay in Receiving Workflow Email Notifications (Doc ID 2709156.1)

Last updated on SEPTEMBER 25, 2020

Applies to:

Hyperion Planning - Version 11.1.2.4.009 and later
Information in this document applies to any platform.

Symptoms

During approval workflow system receiving the email notification only after 40-50 mins. There is no issue from the email server because when sending the email from telnet the email is triggering immediately. Email delay is there for all users.

Changes

 Recently configured SMTP server and installed EPM 11.1.2.4.900 base version and on top applied latest Planning patch.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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