Hyperion Planning : EPMA Application and Dimension Libraries are Not Accessible, Getting Error - "Status: 500 - Internal Server Error" (Doc ID 2724069.1)

Last updated on DECEMBER 10, 2021

Applies to:

Hyperion Planning - Version 11.1.2.3.000 and later
Information in this document applies to any platform.

Symptoms

EPMA Application and Dimension libraries are not accessible from workspace, throwing below errors when try to access them. EPMA services are up and running fine.

Workspace Error:

URI: http://<Server_Name>:19000/awb/modules/com/hyperion/awb/web/dimeditor/Adf.do<br><br>Status: 500 - Internal Server Error<br><br>Content: text/html; charset=UTF-8<br><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Draft//EN"><br><HTML><br><HEAD><br><TITLE>Error 500--Internal Server Error</TITLE><br></HEAD><br><BODY bgcolor="white"><br><FONT FACE=Helvetica><BR CLEAR=all><br><TABLE border=0 cellspacing=5><TR><TD><BR CLEAR=all><br><FONT FACE="Helvetica" COLOR="black" SIZE="3"><H2>Error 500--Internal Server Error</H2><br></FONT></TD></TR><br></TABLE><br><TABLE border=0 width=100% cellpadding=10><TR><TD VALIGN=top WIDTH=100% BGCOLOR=white><FONT FACE="Courier New"><FONT FACE="Helvetica" SIZE="3"><H3>From RFC 2068 <i>Hypertext Transfer Protocol -- HTTP/1.1</i>:</H3><br></FONT><FONT FACE="Helvetica" SIZE="3"><H4>10.5.1 500 Internal Server Error</H4><br></FONT><P><FONT FACE="Courier New">The server encountered an unexpected condition which prevented it from fulfilling the request.</FONT></P><br></FONT></TD></TR><br></TABLE><br><br></BODY><br></HTML><br><br><br>

epma.log:

WSM-02120 : Unable to connect to the policy access service.