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Users Are Not Able To Login After Data Refresh DRM Database From PROD To DEV "Invalid password or user does not exist." (Doc ID 2738885.1)

Last updated on JANUARY 08, 2021

Applies to:

Hyperion Data Relationship Management - Version 11.1.2.4.350 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.4.350 version, Configuration/Administration

When attempting to login to DRM application, it fails..

ERROR
-----------------------
An error occurred while trying to login.

"Invalid password or user does not exist."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access DRM web client
2. Enter the user name as Admin and password
3. It fails with above error.

BUSINESS IMPACT
-----------------------
This is Dev environment. Development is currently running and we need DRM to work.

Cause

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In this Document
Symptoms
Cause
Solution
References


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