Essbase on Marketplace: Connecting from Smart View, User Gets Two Errors "Internal Server Error" Then "Unable to connect to Provider" (Doc ID 2751039.1)

Last updated on AUGUST 17, 2023

Applies to:

Hyperion Essbase - Version 19.3.0.1.0 Marketplace and later
Information in this document applies to any platform.

Symptoms

Users are connecting to Essbase on Marketplace using a Private Connection and their SSO login. The users receive 2 errors but can click through and eventually get connected. The two errors:

"Internal Server Error"

"Unable to connect to Provider"

Only happens to some of the users.

Changes

Implemented SSO.

Cause

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In this Document

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Essbase on Marketplace: Connecting from Smart View, User Gets Two Errors "Internal Server Error" Then "Unable to connect to Provider" (Doc ID 2751039.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!