HFM hangs with white screen in Workspace or timeout in Smart View when trying to open an HFM application
(Doc ID 2766150.1)
Last updated on APRIL 09, 2021
Applies to:Hyperion Financial Management - Version 22.214.171.124.000 and later
Information in this document applies to any platform.
HFM hangs when trying to open an HFM application. In Workspace, a new tab is opened for the selected application but the contents of the tab remain blank. If attempting to open the HFM application through Smart View, it becomes unresponsive or throws a time out error.
On the HFM web server, in the log file MIDDLEWARE_HOME\servers\HFMWeb0\logs\HFMWeb0.logxxxxx (for example, D:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\HFMWeb0\logs\HFMWeb0.log00315) you find "fat lock" error messages like the following, with timestamps corresponding to the time period when HFM was not responding.
Higher usage than normal, with multiple users attempting to access HFM simultaneously.
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