My Oracle Support Banner

HFM hangs with white screen in Workspace or timeout in Smart View when trying to open an HFM application (Doc ID 2766150.1)

Last updated on APRIL 09, 2021

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

HFM hangs when trying to open an HFM application. In Workspace, a new tab is opened for the selected application but the contents of the tab remain blank. If attempting to open the HFM application through Smart View, it becomes unresponsive or throws a time out error.

On the HFM web server, in the log file MIDDLEWARE_HOME\servers\HFMWeb0\logs\HFMWeb0.logxxxxx (for example, D:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\HFMWeb0\logs\HFMWeb0.log00315) you find "fat lock" error messages like the following, with timestamps corresponding to the time period when HFM was not responding. 

 

Changes

Higher usage than normal, with multiple users attempting to access HFM simultaneously. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.