Oracle Analytics Server Error Correction Support Policy and Dates (Doc ID 2775561.1)

Last updated on MARCH 31, 2023

Applies to:

Purpose

This document provides guidance, definitions, concepts, and timelines for Oracle Analytics Server support policies. These policies define how Oracle delivers error correction patching that affect Oracle Analytics Server (OAS). These policies wll allow you plan and coordinate your installation, patching, and migration to ensure you are able to receive all necessary critical patch updates, code defect (bug) fixes and continue to receive full assistance from both Support and Development.

Scope

• The Lifetime Support Policy (LSP) defines the type of support delivered during each support phase (Premier, Extended, Sustaining) of a product’s lifecycle.
  The final intermediate release in a major release series is known as the terminal release.  New error correction is only provided during the Extended Support period on the terminal release only.
  
  
• The Error Correction Support Policy (ECS) document, is linked and maintained in within this document. The policy further details how bug fixes are delivered during these LSP phases and establish policies for generating new fixes based on the defined grace periods. As a common rule, Oracle provides patches for products in Premier and Extended Support as long as those products are still covered under the error correction grace period.
  
  Grace Period: 1 year
  Oracle will continue to make new patches available for the preceding Intermediate release (n-1) for one year from a new release. After then you must install the new Intermediate release in order to get new fixes.
  
  
• These documents should be used together to determine a specific situation and plan your maintenance timeline accordingly.

Details

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