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Error Message "EPMCFG-10409: The Admin Email Is Not Valid" While Using Newer Domains (Doc ID 2798104.1)

Last updated on AUGUST 10, 2021

Applies to:

Hyperion BI+ - Version 11.2.0.0.000 to 11.2.5.0.000 [Release 11.2]
Information in this document applies to any platform.

Symptoms

On : 11.2.4.0.000 version, Configuration/Administration

Error EPMCFG-10409: The admin email is not valid. But the email address is working and valid

While trying to configure the "Administrator's Email Address" field in the Mail Server (SMTP) setup in Configure Common settings in the EPM 11.2.4 config utility.
Email addresses are in the form: firstname.lastname@newerdomain but they are rejected with this error message:
"EPMCFG-10409: The admin email is not valid. Enter a valid admin email"

Only old top level domains like .com .eu .gov are accepted and not the newer domains.

 

ERROR
-----------------------
EPMCFG-10409: The admin email is not valid. Enter a valid admin email

Cause

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In this Document
Symptoms
Cause
Solution
References


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