My Oracle Support Banner

Logins to OBIEE 12c via SSO Intermittently Get Stuck in a Loop (Doc ID 2801198.1)

Last updated on AUGUST 23, 2021

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

The April 2021 Bundle Patch was applied to an OBIEE 12.2.1.4 environment which is configured for SAML SSO.  The analytics.ear file (from the patch) was updated to add the Security Role and members, and the application was re-deployed.

The users can log in successfully via SSO (initially), but on clicking the Sign Out link the user gets stuck in a redirection "loop" with navigation between the .../sso/saml and .../analytics/default.jsp URLs.  The user has to clear the web browser cache / cookies, and will then be able to re-login via SSO.

The expectation - based on the "pre-patch" behavior - was that on clicking the Sign Out link the user would get re-authenticated and land back in the OBIEE home page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.