Hyperion Planning - Planning Configuration Fails with Error "Error occurred when calling Planning API: Registry: System DB is either not found or not linked to Planning product" (Doc ID 2806724.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Symptoms

Planning configuration fails with errors:

[EPMCFG] [ERROR] [EPMCFG-07203] [oracle.EPMCFG] [tid: 32] [SRC_CLASS: com.hyperion.planning.HspDBConfigurator] Error occured when calling Planning API: Registry: System DB is either not found or not linked to Planning product.

[EPMCFG] [TRACE] [EPMCFG-07558] [oracle.EPMCFG] [tid: 32] [SRC_CLASS: com.hyperion.config.document.Storage] Called : Storage.getComponent(com.hyperion.hit.registry.ComponentType)("PLANNING_PRODUCT")

[EPMCFG] [TRACE] [EPMCFG-07561] [oracle.EPMCFG] [tid: 32]  [SRC_CLASS: com.hyperion.config.document.Storage] Called : Storage.getComponent(com.hyperion.hit.registry.ComponentType)("b203fdde271df3ea3cc41d2415d192a8828S7f69") : Returned PLANNING_PRODUCT

[EPMCFG] [TRACE] [EPMCFG-07561] [oracle.EPMCFG] [tid: 32]  [SRC_CLASS: com.hyperion.config.document.Storage] Called : Storage.getChildren(com.hyperion.hit.registry.Component,com.hyperion.hit.registry.ComponentType)("PLANNING_PRODUCT/b203fdde271df3ea3cc41d2415d192a8828S7f69,DATABASE_CONN") : Returned 0

[EPMCFG] [ERROR] [EPMCFG-07177] [oracle.EPMCFG] [tid: 32]  [SRC_CLASS: com.hyperion.planning.HspDBConfigurator] Error: null
[EPMCFG] [ERROR] [EPMCFG-01020] [oracle.EPMCFG] [tid: 32]  [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Error: [[
com.hyperion.cis.config.ProcessingException
at com.hyperion.planning.HspDBConfigurator.configure(HspDBConfigurator.java:235)
at com.hyperion.config.wizard.impl.RunAllTasks.executeDbConfigTask(RunAllTasks.java:685)
at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:306)
at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:92)
at java.lang.Thread.run(Thread.java:745)

]]

Changes

Database information changed due to which Planning reconfiguration was attempted.

Cause

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