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Hyperion Planning: Not Receiving E-mail Notification While Promoting Planning Cycle From Finance To Approver (Doc ID 2807436.1)

Last updated on OCTOBER 25, 2021

Applies to:

Hyperion Planning - Version 11.2.3.0.000 and later
Information in this document applies to any platform.

Symptoms

The planning cycle is configured as Planner -> Finance -> Approver. We are receiving email notifications when promoted from Planner to Finance, but not when promoted from Finance to Approver.
Planner --> Finance ---> Approver
When the Approver rejects and sends back to Finance (the Finance receives an email).
When the Finance sends to the Approver (the Approver does not get an email).


Cause

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In this Document
Symptoms
Cause
Solution
References


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