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Essbase 21 Not Authenticating to External Provider When Configured with Shared Services, Essbase UI Login Screen Flashes. (Doc ID 2938405.1)

Last updated on OCTOBER 30, 2023

Applies to:

Hyperion Essbase - Version and later
Information in this document applies to any platform.
This document was provided to help clarify the Shared Services section:


New 21.4.x Essbase installation configured using EPM Shared Services authentication.  During testing, external users are able to log into Shared Services, but not able to log into the Essbase UI, MaxL, curl, SmartView, etc.

SharedServices_SecurityClient.log shows:

EPMCSS-00333: Failed to authenticate user <username>. Invalid credentials. Enter valid credentials.



Copied the configuration from an existing setup, old EPM install to the new environment.



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