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Login To '/analtyics' Fails With 'WSM-02017 The document /policies/oracle/no_authentication_service_policy" does not exist in the repository.' (Doc ID 2950708.1)

Last updated on MAY 25, 2023

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.4.0 and later
Information in this document applies to any platform.

Symptoms

All the services are up and running; however, users are unable to login to the /analytics URL. In the bi_server1 logs, the following error is observed:

2023-05-22T09:57:29.419-04:00] [bi_server1] [ERROR] [WSM-07620] [oracle.wsm.resources.enforcement] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 005z4XZJyAlDwWg5xF1FiW0006vK00000y,0:555] [APP: bi-security] [partition-name: DOMAIN] [tenant-name: GLOBAL] [J2EE_APP.name: bi-security] [J2EE_MODULE.name: bi-security] [WEBSERVICE.name: SecurityWebService] [WEBSERVICE_PORT.name: SecurityWebServicePort] [SI-Key: ssi] Agent cannot enforce policies due to either failure in retrieving polices or error in validations, detail= "WSM-02017 The document "/policies/oracle/no_authentication_service_policy" does not exist in the repository.  [[
".
]]
[2023-05-22T09:57:29.419-04:00] [bi_server1] [ERROR] [WSM-07503] [oracle.wsm.resources.enforcement] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 005z4XZJyAlDwWg5xF1FiW0006vK00000y,0:555] [APP: bi-security] [partition-name: DOMAIN] [tenant-name: GLOBAL] [J2EE_APP.name: bi-security] [J2EE_MODULE.name: bi-security] [WEBSERVICE.name: SecurityWebService] [WEBSERVICE_PORT.name: SecurityWebServicePort] [SI-Key: ssi] Failure in Oracle WSM Agent processFault, category= security, function=agent.function.service, application=bi-security, composite=null, modelObj=SecurityWebService, policy=null, policyVersion=null, assertionName=null.[[
oracle.wsm.common.sdk.WSMException: GenericFault : generic error
at oracle.wsm.agent.WSMAgentProcessor.getPolRefPolMap(WSMAgentProcessor.java:1001)
at oracle.wsm.agent.WSMAgentProcessor.processCommon(WSMAgentProcessor.java:661)
at oracle.wsm.agent.WSMAgentProcessor.processFault(WSMAgentProcessor.java:599)
at oracle.wsm.agent.WSMAgent.handleFault(WSMAgent.java:718)
at oracle.wsm.agent.WSMAgent.processFault(WSMAgent.java:674)

Changes

The latest bundle patch was applied. In addition the RCU database passwords were changed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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