"Unable to Connect to Provider" when Refreshing Data in SmartView after 60 Seconds (Doc ID 2994198.1)

Last updated on DECEMBER 28, 2023

Applies to:

Symptoms

You have Configured Apache HTTP Server in front of Oracle Analytics Server with the instruction of bellow document.
Oracle Analytics Server for SAML 2.0 Single Sign-On (SSO) Using Mellon Authentication Module of Apache HTTP Server (Doc ID 2902159.1)
With the configuration URL in the SmartView, it connects successfully to Oracle Analytics Server.
However, the following error happens when refreshing data after 60 seconds.

Smartview client-side log shows error:
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[2023-12-13T13:01:35+09:00] [SVC] [ERROR:1] [SVC100000] [SVC] [ecid: 00jQj9qvozyFg4WFLzYROA0001ns000000,0] Unable to connect to provider. An attempt to connect to the server failed. Please check if the server is running at the specified URL.
[2023-12-13T13:01:35+09:00] [SVC] [ERROR:1] [SVC10000] [SVC] [ecid: 00jQj9qvozyFg4WFLzYROA0001ns000000,0] BISvsInvokerBase: Buffer cannot be null.
Parameter name: buffer
Buffer cannot be null.
Parameter name: buffer
Location System.IO.MemoryStream..ctor(Byte[] buffer, Boolean writable)
Location JBIPS.CJBIPSProvider.JBIPSHttpHandler.GetResponseStream()
Location oracle.bi.ui.cs.fwk.service.BISvsInvokerSync.SendMessage(AbstractMessage msg)

Cause

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