Discoverer Plus/Viewer/Desktop Connections Fail with ORA-01017 Error After Applications Clone (Doc ID 358847.1)

Last updated on APRIL 26, 2021

Applies to:

Symptoms

The Applications Instance is setup in Secure mode and has recently been cloned.

When attempting to connect to Discoverer Plus/Viewer or Desktop, the following error occurs:

ORA-1017: Invalid user name/password - Failed to connect to Database

The Discoverer and Oracle Applications environment were checked and the following were confirmed:

• The Oracle Applications Instance has recently been cloned.
• Autoconfig has been run and completed successfully.
• User can connect successfully to Oracle Applications.
• The Discoverer connection was working before the clone.
• Discoverer Desktop PC environment was recently updated.

Changes

The Oracle Applications Instance had recently been cloned and the PC environment was recently updated. 

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.